Head A&E, Head Anesthesia/ Patient Safety Officer, Director Medical Affairs, Chairman Medical Board and Director Nursing chatting with staff at the Eye Clinic at Alexandra Hospital during Management Patient Safety Walkabout
Transition management between the Jurong General Hospital (JGH) and the KTPH team at Alexandra Hospital (AH) has started since 28 March 2010.
The JGH team now runs the Eye Clinic, the Dental Clinics, the Day Surgery Ward, the Dietetics services and other clinical and operations support services such as CSSD, Materials management and security at AH. In the meantime, our doctors and nurses have started to work alongside our colleagues in AH in other wards, clinics and operating theatres. The transition has been smooth and staff are generally in high spirit.
There are 2 key priorities for the JGH team taking over operations at AH - maintain the high level of service that patients have come to expect at AH, and ensure that patients are safe in our care.
To ensure that staff can do their work well, we've started a Management Patient Safety Walkabout, the first of which was conducted on 14 April 2010. The leadership team visited the areas that JGH have assumed management to chat with staff and find out if they have all the necessary resources and support to do their job well and ensure that care to patients is safe. It was very heartening to see and hear that staff are putting in their best and are very open with their feedback and suggestions for improvement. My promise to our staff, we will listen to your suggestions and we will act on them.
Since then, our Patient Safety Officer Dr Ng Huey Ping has been working hard to ensure that good suggestions are quickly implemented and study suggestions that will require more effort to work through.
These official patient safety walkabout will continue monthly. But, if you observe carefully, it is not hard to catch members of the JGH management and clinical leadership making their rounds daily to spot our staff doing the right thing, and be a resource to our ground staff to do a better job.
We have a great bunch from JGH at AH who will put our best foot forward for our patients! Thank you folks!